Track Your Order

Two emails go out for every order: a confirmation when you place it, and a second one carrying the tracking number when it leaves us. The second is the one worth keeping.

Following your parcel

1. Open the dispatch email from Sports Basics — it names the carrier and gives the tracking number.
2. Put that number into the carrier's own tracking page, which is always more current than anything we could mirror here.
3. If it does not resolve immediately, wait until the next working day: carriers scan parcels in batches rather than at collection.

If you have no tracking email

Look in spam and promotions first, because automated dispatch mail often lands there. If it genuinely is not there, email [email protected] with the name and postcode on the order and we will send it again.

If tracking has not moved for several days

Sometimes a parcel sits without a scan for a few days. Contact [email protected] rather than the carrier — we hold the account, so we can open a case and push it faster than you can as the recipient.